Privacy Policy

Last updated: February 2026

1. Introduction

Remi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service.

2. Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Business name and contact information
  • Google account information (if using Google sign-in)

Call Data

When calls are processed through our Service, we collect:

  • Caller phone numbers
  • Call duration and timestamps
  • Call transcripts and summaries
  • Appointment details (names, services, times)

Calendar Data

If you connect Google Calendar, we access:

  • Calendar availability (free/busy times)
  • Ability to create calendar events for appointments

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Service
  • Process and schedule appointments
  • Send you notifications about calls and bookings
  • Improve and optimize our AI responses
  • Communicate with you about your account
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party vendors who help us operate the Service (e.g., Vapi for voice AI, Google for calendar integration)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your information. This includes encryption of data in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Call transcripts are retained for 90 days by default. You can request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Export your data in a portable format
  • Opt out of certain data processing activities

8. HIPAA Disclaimer

While we take privacy seriously, Remi is not designed to be a HIPAA-compliant service. The Service should not be used to collect, store, or transmit protected health information (PHI). For appointment booking, only non-medical information such as names, contact details, and service preferences are collected.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at hello@remiassist.com.